Terms

The trial is free, lasts 14 days or 300 replies, whichever comes first, and we don't charge you anything if you decide not to continue. The Before You Send and Plantatam trials and the Vistobueno service have their own terms, at the end of this page.

1. Who offers it and who it is for

It is offered by Guanabomalu, S.L. (BB1 Studio); its details are in the legal notice. It is for businesses, companies and self-employed professionals, not for consumers: by requesting it you confirm that you are acting on behalf of your business.

2. How to request it

1. You fill in the form on bb1studio.com.
2. Using the link we give you, you send us your menu (photos or PDF), your opening hours and your information.
3. We set up your assistant and check how it replies. We'll write to you within one working day, and your assistant is ready 2 working days after we receive your menu and opening hours.
4. You review your assistant's profile and start the trial whenever you like.

3. What's included

• An assistant that replies to your customers on WhatsApp with the information in your profile: opening hours, menu or services, prices and location.
• It replies in the language each customer writes in.
• It understands voice notes: it transcribes them and replies in writing.
• It tells your customers at the start that it's an automated assistant.
• It collects booking requests and anything it can't resolve, and emails them to you so you can reply to the customer.
• We email you a summary of the first week.
• You can change your assistant's profile whenever you like from the link in our emails; the change applies straight away.

4. The WhatsApp number during the trial

The assistant replies from a BB1 Studio WhatsApp number shared by the businesses on trial. Your customers reach your assistant through your QR code or your link, which we give you ready to print. Your number doesn't change, but the assistant doesn't reply on it.

5. Duration and notices

The trial starts when you press «Empezar» and ends after 14 calendar days or when it reaches 300 replies, whichever happens first. We write to you on day 7 with the summary, on day 12 to remind you how to continue, and when it ends.

6. Price

The trial is free and we don't ask for a card. There is no automatic renewal or charge.

7. Your commitments

• Give us truthful information and update it when it changes, especially prices and opening hours.
• Confirm bookings yourself: the assistant collects requests and confirms none of them.
• Reply from your own phone to the customers we alert you about.
• Tell your customers that an automated assistant is looking after them and how you use their data. We give you a model text and include it on your QR code cards.
• Don't use the assistant to send advertising or for anything illegal.

8. Limits

• The assistant uses artificial intelligence and may make mistakes or leave something out. It's designed not to make up prices and to pass on what it doesn't know, but check the alerts we send you.
• During the trial we don't guarantee an uninterrupted service: it also depends on WhatsApp, the AI provider and the server.

9. When it ends

• The assistant pauses itself. If your customers write, they get an automatic message asking them to contact your business, with your phone number if you've given it to us. After 90 days, the message no longer includes your phone number.
• If you want to continue, just reply to our email and we activate your plan: from €89 a month + IGIC, no minimum term.
• If you don't continue, we keep your setup for 90 days in case you want to come back; after that we delete it.
• You can end the trial early whenever you like: reply to any of our emails or write to us from our contact page.

10. Personal data

Your data as the business owner is processed in line with the privacy policy. We process your customers' data on your behalf, as a processor, under the annex to these terms, which you accept when you start the trial.

11. Changes and governing law

If we change these terms, the new version only applies to trials that start afterwards. These terms are governed by Spanish law.

Annex: data processing agreement

This annex governs, under Article 28 of the GDPR, how Guanabomalu, S.L. (BB1 Studio, «the processor») processes the data of your business's customers (you, «the controller») when you use the WhatsApp Assistant.

Subject and duration

The processor provides the assistant: it receives the messages your customers send on WhatsApp, prepares the replies with AI, transcribes voice notes, alerts you by email about bookings and enquiries and prepares a summary of the questions for you. The processing lasts as long as the trial or the contract, plus the deletion periods in this annex.

Data and data subjects

• People: customers and potential customers who message your business on WhatsApp.
• Data: phone number, WhatsApp profile name, messages, voice notes and their transcription, language and booking details (name, date, time, number of people and phone number).
• Sensitive data: the assistant does not ask for it. If a customer mentions an allergy or intolerance of their own accord, which is health data, it is used to reply to them and may remain in the summary of questions.

What the processor undertakes to do

1. Process the data only to provide the service and on your documented instructions, including with regard to international transfers: these terms and your business profile.
2. Tell you immediately if it believes one of your instructions infringes data protection law.
3. Require confidentiality from the people who access the data.
4. Apply the security measures of Article 32 of the GDPR: server in the European Union, encrypted connections, restricted access, daily backups and periodic deletion.
5. Use only the sub-processors on the list, impose on them the same obligations as this annex and remain liable to you for what they do. It will give you 30 days' notice of any change; if you disagree, you can terminate the service.
6. Help you respond to your customers exercising their rights and, where needed, with impact assessments and consultations with the authority.
7. Notify you without undue delay, and within 48 hours at most, if it suffers a security breach affecting this data.
8. At the end, delete the data or return it to you, as you choose, according to the periods below, unless the law requires it to be kept.
9. Give you the information needed to demonstrate compliance and allow reasonable audits, with prior notice.

Sub-processors

Sub-processor	What for	Where
WIIT AG (webtropia)	Server	Germany
Meta Platforms Ireland (WhatsApp Business Platform)	Sending and receiving messages	EU, with possible transfers to the US
Anthropic	Preparing the replies and the summary of questions	US
Groq	Transcribing voice notes	US
Google	Sending you alerts by email	EU and US

Transfers to the United States are made under the EU-U.S. Data Privacy Framework or standard contractual clauses, depending on the provider.

Deletion periods

Data	Period
Conversation memory (the last 10 exchanges)	Cleared after 1 hour without messages from the customer
Log of each processed message, with attachments such as voice notes	14 days
Backups	14 days
Text of the questions, for your summary	45 days
Link between the customer's number and your business (shared number)	90 days from the last use of your code
Alerts we email you	In your mailbox, under your control; our copy, six years (Article 30 of the Código de Comercio)

What is up to you, as controller

• Have a legal basis for processing your customers' data.
• Tell them that an automated assistant is looking after them and how you use their data, for example with the model text below on the sign or the QR code card.
• Give us lawful instructions and let us know about any change.

Model text for your customers

Spanish: «Te atiende el asistente automático de [Negocio], un servicio de BB1 Studio. Usamos tus mensajes para responderte, gestionar tu reserva y preparar un resumen de preguntas para el negocio. Más información y tus derechos: [email o teléfono del negocio].»

English: «You're chatting with [Business]'s automated assistant, a BB1 Studio service. We use your messages to reply, manage your booking and prepare a summary of questions for the business. More information and your rights: [business email or phone].»

It's the same text we print on the cards with your QR code.

EU AI Regulation

In its first reply, the assistant tells your customers that it is an automated assistant (Article 50(1) of Regulation (EU) 2024/1689).

Acceptance

You accept this annex when you accept the trial terms or the contract.

Before You Send free trial

Before You Send is a web app by Guanabomalu, S.L. (BB1 Studio) that helps you understand the messages you receive and check the ones you're about to send. These terms apply to its free trial; the points above and the annex apply only to the assistant trial.

• What's included: a personal code with 30 analyses. Each message, screenshot, voice note or reply you analyse counts as one; if an analysis fails, it isn't deducted.
• Who can ask for it: anyone of legal age, for personal use. There's one code per email address.
• Price: it's free, with no card, and there's no automatic renewal or charge. When you've used your analyses, the app lets you know; if you'd like to continue, write to us.
• Fair use: don't share your code, don't analyse other people's sensitive data and don't use the app to harass, deceive or send unsolicited advertising. If we see that kind of use, we may deactivate the code.
• Limits: the reads and replies are prepared by an AI and can be wrong. They're a guide: you decide what to send.
• Availability: during the trial we don't guarantee an uninterrupted service, and we may change or end the trial by announcing it on this page.
• Your data: it's processed in line with the privacy policy.

Plantatam free trial

Plantatam is a web app by Guanabomalu, S.L. (BB1 Studio) that, from a few photos, gives you guidance on what's wrong with a plant and what to do. These terms apply to its free trial; the points above and the annex apply only to the assistant trial, and the previous section to Before You Send.

• What's included: a personal code with 3 analyses. Each check, with one, two or three photos, counts as one; if the photos aren't good enough to assess the plant or the analysis fails, it isn't deducted.
• Who can ask for it: anyone of legal age, for personal use. There's one code per email address.
• Price: it's free, with no card, and there's no automatic renewal or charge. When you've used your analyses, the app lets you know; if you'd like to continue, write to us.
• Fair use: don't share your code and only send photos of plants, without people or personal details. If we see misuse, we may deactivate the code.
• Limits: the result is prepared by an AI from your photos and can be wrong. It's guidance, not a professional diagnosis: it doesn't recommend brands or doses, and before using any plant protection product, read its label and, if in doubt, ask an agronomist or a garden centre. You decide what to do.
• Availability: during the trial we don't guarantee an uninterrupted service, and we may change or end the trial by announcing it on this page.
• Your data: it's processed in line with the privacy policy.

Vistobueno

Vistobueno is a web app of Guanabomalu, S.L. (BB1 Studio) that reads the documents of a community of owners in Spain or Italy (minutes, accounts and certificates) and explains what they mean for you, whether you're about to buy a home or already own one. These terms apply to Vistobueno; the sections above are for the free trials of the other services.

• Free preview: you upload the documents and see for free which documents we read, whether a page is missing and how many points your report has; the colour (green, yellow or red) and the details are in the full report. You need no account and no email.
• Full report: it costs €39 for buyers and €19 for owners, taxes included, as a one-off payment with no renewals. It includes every point with its source, the summary, the questions, what to put in the contract and the PDF.
• Payment: the full report is sold by Paddle.com Market Limited, our authorised reseller ("Merchant of Record"), which takes the payment, applies the taxes of your country and sends you the invoice under its buyer terms. We never see your card details.
• Delivery and withdrawal: the full report opens as soon as you pay, because that's what you ask for when you pay. As it is digital content supplied immediately, once it is open you can no longer withdraw (Article 16(m) of Directive 2011/83/EU, as applied by Spanish consumer law). Even so, if it's no use to you because we couldn't read your documents properly or because of a mistake of ours, write to us within 14 days and we'll give you your money back.
• Codes: we may give you a code that opens one or more full reports for free, for example to try the service. It is personal and may expire.
• Your private link: the report is kept on a private link for 30 days from when you request it or open it in full, then deleted. Anyone with the link can open it: share it only with people you choose. You can delete it earlier from the app.
• Proper use: upload only documents you're entitled to use, for example because the seller or the administrator gave them to you or because you're an owner, and use them only to understand your purchase or your community.
• Limits: the report is prepared by an AI from the documents you upload, and it may make mistakes or miss something. It's information, not legal advice or a valuation: before signing or making a claim, talk to a lawyer, a notary, a gestor or the administrator. Who pays each cost can also depend on the contract and on the courts.
• Availability: we try to keep the service always working, but there may be interruptions. If you can't open a report you paid for, write to us from the contact page and we'll sort it out.
• Your data: it's processed in line with the privacy policy.

If you're a consumer, you keep all the rights the law gives you.